Thank you for shopping with GAME ARENA! We aim to ensure you are completely satisfied with your purchase. If you’re not fully satisfied, we offer returns and exchanges under the conditions outlined below.
Returns & Exchanges
Eligibility:
- Returns and exchanges are accepted within 30 days from the date of purchase.
Condition:
- Items must be returned in their original, unopened packaging and in new, unused condition.
- Board games and card games must not be opened or played, unless they are defective.
Proof of Purchase:
- A receipt or proof of purchase is required for all returns and exchanges.
Defective or Damaged Items:
- If you receive a defective or damaged product, please contact us immediately.
- We will offer a replacement or full refund.
- No restocking fee will apply for defective or damaged goods.
Non-returnable Items:
- Gift cards, digital products, and special orders are non-returnable.
How to Return or Exchange an Item
In-Store Returns:
- Visit our Game Arena store at 1341 Dandenong Rd, Malvern East VIC 3148 with the item and proof of purchase.
Online Orders:
- Contact our Customer Service team at [email protected] or call us at +61 4 3193 8882 for return instructions.
Refunds
- Once your return is processed, a refund will be issued to your original payment method.
- Refunds typically take 5-7 business days to appear in your account.
Customer Satisfaction
Your satisfaction is our priority!
If you have any questions about our return policy or need further assistance, please reach out to us:
- Email: [email protected]
- Phone: +61 4 3193 8882
Thank you for choosing GAME ARENA — your go-to destination for tabletop gaming in Australia!